Are We Overcomplicating the Claims Industry? When KPIs, Client Expectations, and Sales Promises Get in the Way of Getting the Job Done

The GroundsAll, General Claims, Industry Insight, London, Other, PropertyLeave a Comment

The insurance claims industry has never been short on complexity. Between policy language, coverage questions, regulatory requirements, documentation, litigation, customer expectations, and the sheer logistics of getting people back to normal after a loss, there is plenty to keep claims professionals busy.